Refund policy

Your right to withdraw

If you are a consumer in the European Union you have the right to withdraw from your purchase within 14 days of the day you (or a carrier you nominated) receive the goods. You do not need to give a reason.

To exercise this right, tell us clearly before the 14 days expire. Email info@canceled.ee with your order number. You may use the model withdrawal form below, but it is not compulsory.

Model withdrawal form

To: Impero OÜ, [REGISTERED ADDRESS], info@canceled.ee
I hereby give notice that I withdraw from my contract of sale of the following goods: [description]
Ordered on / received on: [date]
Name of consumer: [name]
Address of consumer: [address]
Signature (only if on paper) and date.

Returning the goods

Send the goods back without undue delay and no later than 14 days from the day you told us you were withdrawing. You bear the direct cost of returning the goods.

You are liable for any reduction in value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning. In practice: try it on, do not wear it out.

Refunds

We refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your withdrawal. We may withhold the refund until we receive the goods back or you supply proof of return, whichever is earlier.

Refunds go to the original payment method. Where you chose a delivery method more expensive than our standard option, we refund the standard cost only.

Faulty or incorrect items

If an item arrives damaged, misprinted or incorrect, email info@canceled.ee with your order number and a photograph within 30 days of delivery. We will replace it or refund you in full, and we cover the return cost.

These remedies are in addition to, and do not limit, your statutory rights.

Contact

Impero OÜ · registrikood 17230158 · info@canceled.ee